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FAQ

Frequently Asked Questions


Q. Is it true that once you have had your carpet/suite cleaned they get dirtier quicker?
A. This was true many years ago when cleaning by shampoo was the normal way owners tackled their carpets themselves. Chemicals and cleaning machines are much more sophisticated these days and providing cleaners follow laid down procedures this rapid resoiling shouldn’t take place.

Q. How long will my carpet/furniture take to dry?
A. Drying times for carpets and soft furnishings can vary greatly due to the following conditions:

  • Relative humidity within the environment.
  • Adequate ventilation introduced to the environment.
  • The degree of soil contained within the carpet or fabric.
  • The level of competence of the cleaning technician.
  • The moisture retention rates of the respective fibres. 
    (Wool, Nylon, Cotton, Polyester, Polypropylene, etc.)

With the most favourable conditions, the industry recommended drying time is between 6 - 12 hours.

Q. Do you use chemicals to clean?

A. Every cleaning system uses some form of chemical to clean soft furnishings, water is a chemical and forms the basis of most cleaning solutions. A good experienced cleaning technician will be using safe chemicals and will rinse the items to make sure that no chemical residues remain within the fibres.

Q. Someone in the house suffers from an allergy will the cleaning chemicals be a problem?

A. Carpet cleaning methods rely mainly on water based chemicals and the cleaning technician should be made aware of the allergy. Steps can be taken to ensure that the risk of the allergy sufferer coming into contact with a cleaning chemical is eliminated. The allergy sufferer should not enter the room that has had items cleaned within it for a twenty-four hour period.

Q. Will my carpet shrink?

A. The cleaning technician should inspect the carpet prior to any cleaning taking place. During this inspection any risk of potential shrinkage can be identified and discussed with you. It may be that the carpet fittings are not secure and require correction. Some carpets are more prone to shrinkage and may have to be cleaned by an alternative method but this would be thoroughly discussed with the client before any work proceeds.

Q. Does the room have to be clear?

A. No, but it does help if any breakable items (i.e. China, glassware etc.) are removed from the room, including those inside cabinets that will have to be moved. It would also help the technician if small items of furniture are also removed, such as waste paper bins, paper racks etc. The technician will then move the items, clean and put the back in position placing protector pads/fibre blocks beneath the item to prevent staining from loose wood dye or rust from metal studs under the legs transferring onto the carpet.

Q. Will all the stains come out?

A. Most marks will come out during the cleaning process. Some of the more difficult dye stains may need some specialist treatment to deal with them. Any success at removing these types of stains is often diminished by home remedies that have already been tried before the technician is called out to deal with them.

The technician will know the fibre content of the carpet/fabric and if the stain can be identified an outcome may be predicted.

Q. Do you use steam?

A. The systems that are more popularly used professionally do not use steam in the true sense of the word. The small moisture particles that are sprayed onto the carpet are very fine and give the appearance of steam. 

Q. The areas in front of settee and armchairs are very dirty; can you get it all out?

A. The dirt can be removed but continual foot movement from all the people who use the furniture will have damaged the carpet fibres. This abrasion will cause a difference in light reflection giving the appearance of light soiling.

Q. If things go wrong, and you should unexpectedly damage my carpet
 or upholstery, what recompense can I expect?
A. I am insured for both Public and Treatment Liability risks. This insurance cover to you should the unexpected.

 

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